Our Policies

At Stienhardt & Stones, we always aim to provide excellent quality jewelry and lab-grown diamonds. Our commitment includes: 

Warranty and Quality Assurance 

Lifetime Manufacturing Warranty: Each piece of jewelry bought here on our website is under a Lifetime Manufacturing Warranty from the time you bought it. This warranty affirms that products were not manufactured with any defects which might result from their material or workmanship. This is non-transferable. 
Quality Standards: The diamonds, jewelry items, and other products available at our store have been manufactured to the best quality and standard and are thoroughly checked before dispatch. 

    Shipping Policies 

    Domestic Shipping: 

    Orders Greater than $1000: to be shipped by UPS Second Day Air, with signature needed on delivery. Shipment notification is given to the customer and another notification is provided when the order is en-route. 
    Orders Less than $1000: We deliver it through UPS Ground and it does require the customer’s signature with tracking notice. 

      International Shipping: 

      Delivered through UPS Worldwide Express normally it is in 3-5 business days. This means that customs duties will have to be announced by UPS as the shipments get into the particular country. 

      Insurance: 

      Every shipment is fully insured to enable purchasers to receive their packages safely without incurring other costs in the process. 

      Returns and Exchanges 

      Return Policy: Customers can return the products to us only through our Customer Service department within 15 days of the delivery date. We allow two returns per household annually, with specific conditions: We allow two returns per household annually, with specific conditions: 

        • It is important to keep the items as new and the factors like package should be complete. 
        • Custom or personalized merchandise is non-returnable and a 50% restocking charge will be accessed if merchandise is returned after the stated period.

        Refund Processing: In regard to refunds, will be made once the received return is checked; the amount will be credited back to the initial mode of payment within 5 business days. 
        Non-Returnable Items: Engagement rings, engagement diamonds that were specially cut, and items that are sold as “final sale” cannot be returned.
        Custom Rings: Customized Engagement rings have a 50% restocking fee on the setting cost 

          Additional Services

          Engraving: In the last process of designing the rings, the customers are allowed to include engravings on the rings. 
          Resizing: For resizing issues, the customer is free to contact us through the email care@stienhardt.com. The tenor of the turnaround of the product is two weeks.
          International Returns will be subject to shipping charges and duties. Duties and taxes imposed by the destination country upon receipt of the order are non-refundable. 

            Further information and support may be obtained from our Customer Service Department.

            FAQs

            All the jewelry sold on our website comes with a lifetime Manufacturing Warranty against any manufacturing defects in materials and workmanship.

            No, it isn’t transferable and applies solely to the first possessor of the product coming with a Lifetime Manufacturing Warranty.

            You are in luck since we offer various payment methods to enable you to take care of your acquisition. For additional information on plans and options that we offer you may visit our website or contact our Customer Service department.

            In terms of payment, you can request credit facilities when you are doing your checkout on the website. All you have to do is find the financing you want and apply for it in the easy steps provided for you.

            It’s always important that our jewelry should be made from high quality materials and with precision. Every piece they produce passes through several quality control processes to ascertain that it is up to our quality.

            Yes! Many of the jewelry items that we sell can be personalized. Instead, you can select diverse settings, types of metals, and stones and make a jewelry piece that would best fit your personality.

            Absolutely! We offer engraving options on your rings at the final stage of constructing your rings here on the site. This will enable them to have a special message or date put on the piece before giving it out.

            In case you would like to request your product for resizing, you can use the Contact Information below: Email address: care@stienhardt. com. Usually resizing takes about fourteen days or two weeks on average depending on the kind of resizing to be done.

            Yes, we do operate an ethical company and we do not engage in any wrongdoings. Our lab-grown diamonds are chemically and physically identical to mined diamonds but are utterly free from the negatives associated with mining such as conflict diamonds and the deleterious impact they have on the environment.

            Yes, all the shipments from Stienhardt & Stones are addressed with insurance, therefore customers’ jewelry is protected when in transit.

            When your order is shipped you will receive a tracking number to track the progress of your shipment till it is delivered to you.

            Customers need to request a return from our Customer Service within 15 days from the delivery date. Products are expected to be unused, packed with their accessories, labeled, and in their initial container. If returns are made late or are specific orders then the company may charge up to fifty percent as the restocking fees.

            Refund will take 5 business days to be processed once we have received and inspected the returned item and this will be done the same method of payment used as the initial payment.

            Yes! We allow for orders of specially made rings and other jewelry with people’s preferences in mind. For any help in customizing your item or to get the quote please contact our Customer Service department.

            The time it takes to create a piece depends on the details that have been put in by the artist. Usually, it can take several weeks or even a month and a half or so depending on the nature of the instructions and advice given. Our team will give you a probable time frame during the implementation of the design plans.

            Yes, we do provide the option of upgrading your diamond or jewelry item in case you so wish to. For details on the available upgrade and the process to get there please contact our Customer Service department.