Our Policies

Our Policies at Stienhardt & Stones are built on trust, fairness, and transparency. Buying fine jewelry is an emotional decision, and we want every customer to feel protected and supported throughout the experience. This page explains how we operate so you know exactly what to expect when choosing us.

Transparency in Action

Clarity is central to how we work. Our policies are designed to be easy to understand, with no hidden conditions. Jewelry represents milestones, and we ensure every detail of your experience reflects honesty and respect.

Ethical Practices

We proudly specialize in lab-grown diamonds. This reflects our commitment to sustainability and responsibility while avoiding the ethical challenges tied to mined stones.

Our commitments include:

• Conflict-free sourcing

• Eco-conscious production methods

• Rigorous quality benchmarks

By following these standards, we align beauty with responsibility.

Quality Standards

Fine jewelry should endure for generations. Every piece we create is inspected, certified, and crafted with precision.

Our approach ensures:

• Diamonds graded by professional institutions

• Durable craftsmanship at every stage

• Consistency from design to delivery

This dedication guarantees lasting value.

Returns and Exchanges

We want your purchase to bring joy, not uncertainty. Our return process is simple, fair, and designed to protect both customers and our team.

Highlights include:

• Acceptance within a clear timeframe

• Items in original condition with certificates intact

• Exchanges for alternate sizes or styles when available

This balance ensures flexibility and fairness.

Warranty Protection

Warranty coverage demonstrates our confidence in quality. It protects you against manufacturing or workmanship issues while setting clear expectations.

Key points:

• Repairs for eligible defects within the coverage period

• Guidance on proper care for longevity

• Defined exclusions for accidental damage or wear

• Support from our service team whenever needed

This gives peace of mind for the long term.

Shipping and Delivery

Our delivery standards make receiving jewelry secure and stress-free. Each order is packaged with care and fully trackable.

You can expect:

• Secure, insured packaging

• Multiple delivery options

• Real-time tracking updates

• Transparent communication on timelines

The excitement of your purchase should never be overshadowed by worry.

Protecting Your Privacy

Beyond jewelry, we respect the trust you place in us by sharing personal information.

Our commitments include:

• Encryption of sensitive data

• Use of information only to fulfill orders or improve service

• Never selling or misusing customer data

• Options to control communication preferences

Your privacy is safeguarded at every step.

Customer Support

We view customer care as an extension of our brand values. Our team is here to guide you through questions, requests, and care instructions.

Support includes:

• Timely, personalized responses

• Expert guidance for jewelry maintenance

• Assistance with unique or custom orders

• Ongoing help long after purchase

This ensures every interaction strengthens trust.

Jewelry Care

Proper care preserves beauty for generations. We provide simple guidance to help you maintain brilliance.

Recommendations include:

• Gentle cleaning with approved solutions

• Professional inspections of settings and prongs

• Safe storage to avoid scratches

• Removing jewelry during strenuous activities

These practices extend both durability and radiance.

Conflict Resolution

Should concerns arise, we handle them with empathy and fairness.

Our process:

• Listening to customer perspectives

• Transparent review of issues

• Offering practical solutions

• Prioritizing long-term relationships

Respect guides every resolution.

Why Our Policies Matter

Our Policies are not just words on a page—they are promises. They reflect our dedication to sustainability, craftsmanship, privacy, and fairness. Each guideline exists to protect your investment and reinforce your trust.

Conclusion

At Stienhardt & Stones, Our Policies serve as a foundation for every relationship we build. They ensure that your jewelry purchase is guided by clarity, responsibility, and respect. From sourcing to customer support, each policy reflects our unwavering commitment to excellence.