Lifetime Warranty

Lifetime Warranty Policy for Stienhardt & Stones

We at Stienhardt & Stones promise our best efforts in lab-grown diamond jewelry quality. To guarantee full satisfaction with your purchase, we offer a Lifetime Manufacturing Warranty on all jewelry purchased through our website.

How to Claim Your Warranty

  • Manufacturing Defects: Under this warranty coverage, the defects in materials as well as workmanship during normal use of your jewelry would be such as loose stones, faulty clasps, or any other manufacturing flaw.

  • Non-Transferable: This warranty is not transferable and is valid solely for the original purchaser of the jewelry.

Quality Assurance

We take pride in the craft of our products. All the pieces go through vigorous inspection before they ship to assure that they have met high standards of quality. One would know that our lab-grown diamonds and jewelry are made of the most advanced technologies such that they are pretty yet ethically sourced.

How to File a Warranty Claim

If you think that your jewelry has a manufacturing defect, contact our Customer Service Team at care@stienhardt.com. We will help you through our warranty claim procedure that may involve:

1. Verification

  • This is due to procedures that require the customer to present original purchase receipts, and information about the problem.

2. Assessment

  • Sending back your item to have it checked.

3. Resolution

  • In the course of the assessment, we shall then decide whether the item needs to be repaired, or replaced free of charge.

Exclusions

Please note that our warranty does not cover:
  • Deliberately caused losses or those that occur accidentally, or losses caused simply by normal aging or regular usage of the product.

  • Theft or loss of the jewelry for any reasons whatsoever.

  • Any consumer product which was altered from the original form either on sale or after it was sold.

Commitment to Sustainability

When you purchase stunning, affordable lab diamonds from us, you will not just own a fabulous product but also support an environmentally-friendly company where applicable. The lifetime warranty not only attests to the quality of our products; it attests more to the value we place in our customer. If you have any concern on our Lifetime Manufacturing Warranty or anything else related, please feel free to contact us at care@stienhardt.com. We're here to help you!

FAQ's

Defects in materials and workmanship such as loose stones and faulty clasps during normal use.

No, not transferable and only valid for the original purchaser of the jewelry.

Email our Customer Service Team at care@stienhardt.com with your original receipt and details of the issue.

Excludes normal wear and tear, theft or loss and alterations after purchase.

The timeframe may vary depending on assessment; we will resolve as soon as possible.

Yes, if not under warranty we can provide a quote for the work.