Frequently Asked Questions (FAQs)

FAQ's at Stienhardt & Stones

On our website Stienhardt & Stones, your satisfaction is important to us and we try to deliver all the info you want to be satisfied with your shopping. To help you navigate this world of diamonds, no matter whether you are interested in diamond jewelry, buying lab grown diamonds or getting to know about custom jewelry, we provide for you the answers to the most frequent questions in our carefully developed list of FAQs.

General Jewelry FAQs

Explore common questions about jewelry care, styles, materials, and purchasing tips to enhance your jewelry knowledge and shopping experience.

They are real diamonds created in a controlled lab environment...

Yes, we are here for ethical jewelry that is made from ethical diamonds and other ethical materials.

Our metals include gold in yellow, white and rose; platinum and silver. We also have available used metals for the environmentally friendly market.

You can follow the instructions given in our Ring Size Buying Guide or come to one of our stores for a precise measurement.

Buying Guides FAQs

Explore our Buying Guides FAQs for expert tips, product comparisons, and essential advice to make informed purchasing decisions.

The 4 C’s: Carat, Cut, Color, and Clarity are the main factors of assessment of the diamond quality and its price.

Yes, each diamond that we sell comes with a grading report from the gemological laboratories of choice.

Discuss the price range according to your budget and browse our range of versatile [affordable luxury] styles, including a line of lab grown diamond engagement rings.

Absolutely! Our custom services let you create everything starting from engagement rings, necklaces and everything else in between.

Custom Jewelry FAQs

Explore our Custom Jewelry FAQs to find answers about design options, materials, pricing, and the ordering process for personalized pieces.

You will be working directly with our design team in creating a one of a kind product. Wide selection of gemstones and metals and settings allow clients to choose one that suits them most.

Custom jewelry is quite elastic when it comes to pricing since a person can negotiate for raw materials, and designs of their choice.

Yes! Lab grown diamonds are becoming a popular choice for many clients, especially in custom pieces, because of their ethically as well as aesthetically appealing.

Sustainability FAQs

Explore common questions about sustainability practices, benefits, and tips for individuals and businesses to promote a greener, healthier planet.

We purchase metals from reclaimed sources and use synthetic diamonds while the packaging is environmentally friendly.

Indeed, lab-grown diamonds are eco-friendly and not harming anyone compared to mining-mineral mining-produced diamonds.

All jewelry that we work with is adhering to the various norms of sustainable practices in the field of jewelry.

Care and Maintenance FAQs

Explore essential tips and answers for effective care and maintenance to ensure longevity and optimal performance of your products.

Always store silver jewelry in a sealed container, and even use anti tarnish strips to help keep the silver shining.

You can even wash your diamonds and yes, you can use a solution of warm water and mild soap to do so. To make it even more professional, we recommend that you clean your jewelry from us.

Always store silver jewelry in a sealed container, and even use anti tarnish strips to help keep the silver shining.

Shipping and Returns FAQs

Find answers to common questions about shipping options, delivery times, return policies, and hassle-free exchanges for your orders.

Yes, all orders within the United States are delivered free of charge for standard shipping.

Most of our products come with a 30-day money back guarantee with the exception of our personalized and engraved products.

Conveyancer pieces are normally 4–6 weeks to design and produce.

Trends in Jewelry FAQs

Explore the latest jewelry trends, including sustainability, personalization, bold designs, and the resurgence of vintage aesthetics shaping 2025's styles.

Prominent engagement rings consist of different colored gemstone, retro styles, and lab grown diamonds.

Ordering a simple style, engraving, and using environmentally friendly jewelry materials are on the list of tendencies in customized jewelry.

Yes, personal accessories such as engraved necklaces and crystal accessories in birthstone are famous due to the touching factor involved.

Certifications and Authenticity FAQs

Explore our FAQs on certifications and authenticity to understand our processes, standards, and how we ensure quality and trust.

A diamond grading report safeguards the integrity of the diamond as it presents you with information that was evaluated independently.

Yes, we assure them that all the natural as well as the artificially grown gems we offer are sourced in an ethical manner.

All details concerning the purity and quality of our metals are given fully: karats of gold; platinum certification.

Contact and Support FAQs

Find answers to common questions about our services, contact methods, and support resources to assist you effectively.

For further assistance, please check our Schedule a Consultation web page or just give us a call.

With the current pandemic going around, do you do virtual consultations?

Yes, we do home consulting for those customers who prefer shopping from home.

You will get a tracking number after placing the order, when it is shipped. It can be used to check the delivery status.