Privacy Policy

Effective Date: July 25, 2025

This Privacy Policy explains what personal information Stienhardt & Stones (“Stienhardt,” “we,” “our,” or “us”) collects, why we collect it, how we use and disclose it, and the choices and rights you have. It applies to information collected in our showroom and through any channel you use to interact with us, including our website at www.stienhardt.com and any service that links to this Privacy Policy, email, phone, live or automated chat, SMS or MMS text, social media, and other online services we control (collectively, the “Services”).

By using the Services or interacting with us, you agree to our Terms of Service and to the collection, use, and disclosure practices described in this Privacy Policy. If you do not agree, please discontinue use of the Services.

1. Information We Collect

1.1 Information you provide

We collect personal information you provide directly, for example when you create an account, book an appointment, request a custom design, make a purchase, enter a promotion, contact support, enroll in SMS, or apply for a job. This may include:

Contact details such as name, email, phone number, and billing or shipping address
Account and login details if you create an account
Order and payment information processed through our commerce and payment partners
Preferences such as ring size, metal and diamond preferences, wish lists, and saved items
Communication content such as messages, reviews, survey responses, uploaded photos or videos, and customer support interactions
Employment information if you apply for a role, including resume and work history
Government identification if requested for fraud prevention on high value orders or to satisfy legal requirements for promotions or tax reporting
Contacts you choose to share for referrals or to send product links, for which you confirm you have permission

You may also submit other information at your discretion. You are responsible for information you choose to provide.

1.2 Information collected automatically

When you use the Services, we automatically collect:

Service use data such as pages viewed, items browsed or added to cart, time on site, referring pages, and actions taken
Device and connection data such as browser, device type, operating system, language, and internet service provider
IP address and general location derived from IP
Identifiers and online activity information collected via cookies, pixels, and similar technologies
Session replay and interaction analytics including clicks, scrolls, mouse movements, and on page behavior through tools like Hotjar

1.3 Information from other sources

We may receive information from:

Commerce and platform providers such as Shopify
Analytics and advertising partners such as Google and Meta
Shipping and logistics providers such as UPS and FedEx
Email and SMS platforms such as Klaviyo and SMS providers
Fraud prevention and verification partners
Social networks that you connect to or reference in relation to our Services
Public sources and partners who support marketing or promotions

We may combine information from these sources with information we collect directly.

2. How We Use Information

We use information to:

Process, fulfill, and ship orders, and manage returns or repairs
Verify identity and prevent fraud, including requesting government issued ID for high value transactions
Provide and improve the Services, content, and user experience
Offer custom design services and manage appointments and consultations
Communicate about accounts, orders, products, promotions, and policy updates
Conduct analytics, measure performance, and improve marketing effectiveness
Deliver interest based advertising and measure conversions
Comply with law and enforce our Terms of Service

We do not sell personal data.

3. How We Share Information

We share information only as needed to operate our business and Services:

Service providers that help with commerce, payments, shipping, communications, analytics, advertising, data storage, and security
Advertising and analytics partners such as Google, Meta, and TikTok to deliver and measure ads
Fraud prevention providers and law enforcement when required or appropriate
Business transfers in connection with investment, merger, acquisition, or reorganization
Legal, safety, and compliance when required by law or to protect rights, property, and safety
With your consent or at your direction

These parties are bound by obligations to protect your information and use it only for the services they provide to us.

4. Cookies, Tracking, and Advertising

We and our partners use cookies, pixels, tags, and similar technologies to operate and secure the site, remember preferences, understand how the Services are used, and deliver advertising.

Tracking tools in use

Meta Pixel for advertising and retargeting
Google Analytics and Google Ads Pixel for analytics, conversion tracking, and advertising
Hotjar for user interaction analytics such as heatmaps and session recordings

Consent management
We use Pandectes GDPR Compliance to present a consent banner and preference center so you can review, accept, or decline tracking in a way that aligns with GDPR, CCPA, and other data protection laws. You can change preferences at any time via the Pandectes banner.

Your choices for tracking and ads

Manage or block cookies through your browser settings
Use the Pandectes preference center on our site to adjust categories such as targeting cookies
Opt out of interest based advertising through industry tools provided by the DAA, NAI, and EDAA
Our site does not currently respond to Do Not Track or Global Privacy Control signals

We do not knowingly transmit sensitive financial, biometric, or health data through cookies or pixels.

5. International Data Transfers

If you are outside the United States, your information may be transferred to and processed in the United States or other countries where our providers operate. By using the Services, you consent to these transfers.

6. Your Rights

Depending on your location, you may have rights to request access, correction, deletion, restriction, or portability of your personal information, to object to certain processing such as marketing, and to withdraw consent.

To exercise rights, contact care@stienhardt.com. We will verify your identity before responding. You may designate an authorized agent. Please do not include sensitive information in requests.

7. SMS and Electronic Communications

By providing your phone number, you consent to receive SMS messages for orders, service updates, and marketing. Message and data rates may apply. You may opt out at any time by replying STOP. Marketing emails include an unsubscribe link. Transactional and service related communications will continue as needed to fulfill your requests.

8. Data Security

We maintain reasonable administrative, technical, and physical safeguards to protect personal information. No system is completely secure. If we become aware of a breach that affects your information, we will notify you as required by law. We are not liable for unauthorized access, disclosure, or misuse that is outside our reasonable control.

9. Data Retention

We keep information only as long as necessary for the purposes described or as required by law. Order and financial records may be retained for up to seven years to satisfy accounting, tax, and legal requirements. Marketing preferences are retained until you opt out.

10. Children’s Privacy

The Services are not directed to children under 13. We do not knowingly collect information from children. If we learn that we have collected such information, we will delete it.

11. Third Party Sites and Social Features

The Services may include links to third party websites and services. Their privacy practices are governed by their own policies. Social features may allow you to like, share, or connect accounts. If you engage with social features, both we and the platform may have access to certain information consistent with your settings and their policies.

12. Additional Disclosures for California Residents

This section applies to California residents and supplements the information above under the California Consumer Privacy Act as amended by the California Privacy Rights Act.

Categories collected

We may collect the following categories of personal information: identifiers, customer records, demographics, commercial information, internet or other electronic activity, audio or visual content you share with us, geolocation derived from IP, employment information for applicants, and inferences such as preferences. We may collect sensitive personal information such as precise geolocation when enabled, account login credentials, and government ID for fraud prevention or legal compliance.

Sources

We collect from you directly, automatically through your use of the Services, and from third parties such as commerce and payment providers, advertising and analytics partners, social networks, shipping providers, and referral sources.

Purposes for use and disclosure

We use and disclose personal information for the business and commercial purposes described in Sections 2 and 3, including providing the Services, operations, analytics, advertising, security and fraud prevention, legal compliance, and other purposes described at the point of collection.

Disclosure to third parties

We disclose personal information to service providers and contractors as defined by California law, and in the circumstances described in Section 3. We do not sell personal information for money. We may share information for cross context behavioral advertising which California law refers to as sharing. You can opt out of sale or sharing as described below.

Right to know, delete, and correct

California residents may request to know, access specific pieces of personal information, delete personal information, and correct inaccurate personal information, subject to legal exceptions. We will verify your identity and respond as required by law. You may designate an authorized agent with written permission and identity verification.

Right to opt out of sale or sharing

You can opt out of sale or sharing for interest based advertising by using the Pandectes preference center on our site to disable targeting cookies and by contacting care@stienhardt.com with the subject line Opt Out of Sale or Sharing. The opt out is browser and device specific.

Sensitive personal information

We do not use or disclose sensitive personal information for purposes that require a right to limit under California law.

Non discrimination

We will not discriminate against you for exercising your rights.

Notice of financial incentive

From time to time we may offer rewards, referrals, or promotions that involve providing personal information. Participation is voluntary and you may withdraw at any time. The value of incentives is a reasonable estimate based on program costs and expected value of data for marketing.

Shine the Light

California residents may request information regarding our disclosures of certain categories of personal information to third parties for their direct marketing in the prior year by emailing care@stienhardt.com with the subject line California Shine the Light Request and including your full name and postal address.

13. Additional Disclosures for Nevada Residents

Nevada residents may submit a request directing us not to sell certain personal information by emailing care@stienhardt.com with the subject line Nevada Do Not Sell Request.

14. Additional Disclosures for Individuals in Europe

For individuals in the European Economic Area, United Kingdom, and Switzerland, Stienhardt is the controller of your personal data.

Lawful bases
We process personal data when one or more of the following applies: consent, contract performance, compliance with legal obligations, and our legitimate interests in operating and improving our Services, communicating with you, security and fraud prevention, research and development, and hiring, balanced against your rights and interests.

International transfers
When we transfer personal data outside Europe, we implement appropriate safeguards such as Standard Contractual Clauses or other approved mechanisms. You can request more information by contacting us.

Your European rights
You may have rights to request access, rectification, erasure, restriction, portability, and to object to processing, and to withdraw consent where processing is based on consent. You also have the right to lodge a complaint with a supervisory authority.

15. Your Choices

Account information
You can review and update certain account details in your account or by contacting us.

Marketing
You can unsubscribe from marketing emails using the link in our messages. You can opt out of SMS marketing by replying STOP. We will continue to send transactional or service related communications as needed.

Cookies and tracking
Use the Pandectes GDPR consent banner to manage cookie categories including targeting cookies. You can also change your browser settings to block or delete cookies. For interest based ads, use opt out tools provided by the DAA, NAI, and EDAA. If you reset your browser or use a different device, you will need to set preferences again.

Please note that some site features may not function if cookies are disabled.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated policy will be posted here with a new effective date. Where required by law, we will provide additional notice.

17. Contact Us and Accessibility

Stienhardt & Stones
36 W 44th St, Suite 1018
New York, NY 10036
Email: care@stienhardt.com

If you have a disability and need this Privacy Policy in an alternative format, email care@stienhardt.com and we will provide reasonable assistance.

18. Customer Acknowledgement

By using the Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described.

If you want, I can also give you a Privacy Highlights one pager for your footer and a short Cookie Policy page that mirrors the Pandectes categories, so customers see a crisp summary while this long form policy keeps you fully covered.