Free Shipping

Free Shipping Policy for Stienhardt & Stones

At Stienhardt & Stones we want to make your shopping experience as smooth as possible so we offer Free Shipping on all orders over $1,000. Our commitment to quality and service extends to every part of your purchase including delivery.

Shipping

1. Domestic Shipping:

  • All orders over $1,000 are shipped via UPS 2nd Day Air, so your jewelry arrives fast and secure. A signature will be required upon delivery for added security.

  • Under $1,000 we use UPS Ground shipping which also requires a signature upon delivery.

2. International Shipping:

  • We use UPS Worldwide Express for international orders, which takes 3-5 business days. Please note customs duties may apply and will be the customer’s responsibility.

Insurance and Tracking

Every shipment from Stienhardt & Stones is fully insured so you can rest assured your jewelry is protected in transit. Once your order ships you will receive a tracking number via email so you can track your package until it arrives at your doorstep.

Returns

If you need to return your purchase we have a hassle free return policy which allows you to do so within 15 days of delivery. Items must be in original condition and packaging. For more information on our return process see our Return Policy.

Customer Service

If you have any questions on our shipping policy or need help with your order please email care@stienhardt.com or call 917-909-6402. We’re here to help! Thanks for shopping Stienhardt & Stones. We appreciate it!

FAQ's

Free shipping on all domestic orders over $1,000. Under $1,000 standard shipping rates apply.

We use UPS for all domestic and international shipping.

Yes! Once your order ships you will receive an email with a tracking number.

Yes, we ship via UPS Worldwide Express. Customs duties and taxes are the responsibility of the customer.

If your package is lost or damaged during transit, please contact our Customer Service team at care@stienhardt.com. We will help you resolve the issue.

Domestic orders over $1,000 take 2 business days via UPS Second Day Air. International orders take 3-5 business days via UPS Worldwide Express.