Terms & Conditions

This website is operated by Stienhardt & Stones. Throughout the site, the terms “we,” “us,” and “our” refer to Stienhardt & Stones. By visiting our Site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink.

These Terms apply to all users of the Site, including without limitation browsers, customers, vendors, merchants, and contributors of content.

Please read carefully before using our Site. If you do not agree, you may not use the Site or place orders.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms, you represent that you are at least the age of majority in your jurisdiction.
You may not use our products for any unlawful purpose.
Any breach of these Terms may result in immediate termination of service.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.
You agree not to reproduce, copy, sell, resell, or exploit any portion of the Service without our written permission.
Headings in this agreement are for convenience only.

SECTION 3 – ORDER ACCEPTANCE & BILLING

Your order is only accepted once confirmed by email
We may refuse, cancel, or limit any order, including those that appear to be placed by resellers or distributors.
You agree to provide current, accurate billing and account details. Failure to do so may result in cancellation.
Any attempt to reverse legitimate charges (e.g., chargebacks) for validly placed orders may result in suspension of services and legal action for recovery of costs.
Any fraudulent disputes, chargebacks, or false claims may result in immediate account termination, denial of future orders, and legal action for recovery of all costs, including attorneys’ fees.
Payment plans or financing options offered through third-party providers are subject to the terms of those providers. Stienhardt & Stones is not responsible for disputes arising from third-party financing agreements.

SECTION 4 – PRICING & MODIFICATIONS

Prices are subject to change at any time without notice.
We reserve the right to discontinue any product or modify the Service without notice.
We shall not be liable for modifications, price changes, or discontinuations.
We do not guarantee resale value, appraisal results, or future market value of any jewelry. All sales are based on the purchase price agreed at the time of order.

SECTION 5 – INTERNATIONAL ORDERS

We ship worldwide
International buyers are responsible for customs duties, VAT, import taxes, and local fees.
We are not liable for delays due to customs clearance or government holds.
If a customer refuses to pay VAT/duties or is unavailable for delivery, resulting in the package being returned, disposed of, or otherwise undeliverable, Stienhardt & Stones will not be responsible for replacement, refund, or reshipment.
It is the customer’s sole responsibility to ensure they are available to receive the package and complete any required courier or customs steps to ensure successful delivery.

SECTION 5A – PRODUCTION TIMELINES & DEADLINES

While we make every effort to meet estimated production and delivery timelines, all timelines provided are estimates only and are not guaranteed.
By placing an order, you acknowledge that delays may occur in manufacturing, quality control, certification, shipping, or customs clearance.
Stienhardt & Stones is not liable for missed personal deadlines or occasions (including engagements, weddings, anniversaries, or other events) resulting from such delays.
Customers accept full responsibility for placing orders with sufficient lead time to account for potential unforeseen issues.

SECTION 6 – RETURNS & REFUNDS

Eligible non-custom jewelry may be returned within 30 days of ship date, in original unworn condition, with all certificates and packaging.
Returns must be scanned in at a FedEx Owned Store. 3rd Party location drop off will not be liable by Stienhardt.
A restocking fee may apply. Refunds are issued to the original payment method only.
Items that are undeliverable or disposed of due to non-payment of VAT/duties or failed delivery attempts are not eligible for refund or replacement.
Engraved items are not eligible for return or refund. We are not responsible for typographical errors provided by customers for engravings. Please double-check all spelling and details before submission.

SECTION 7 – CUSTOMER-PROVIDED STONES OR MATERIALS

At times, customers may request that Stienhardt & Stones set or incorporate customer-provided stones or materials.
We are not responsible for loss, damage, breakage, or alteration to customer-provided stones or materials during handling, setting, repair, or resizing.
Customers acknowledge the inherent risks of providing their own materials and assume full responsibility for such risks.

SECTION 8 – WARRANTY EXCLUSION FOR CUSTOMER-PROVIDED DIAMONDS

Customers who choose to provide their own center diamond for setting acknowledge that such pieces do not qualify for Stienhardt & Stones’ setting warranty.
Orders involving customer-provided center diamonds are sold strictly “as is” with respect to the setting.
These pieces are not eligible for free inspections, free ring sizing, or complimentary side stone replacement.
Stienhardt & Stones assumes no liability for the long-term durability, wear, or maintenance of settings made with customer-provided diamonds, as this service is offered on a limited basis.

SECTION 9 – RESIZING & REPAIRS

Resizing, repairs, and modifications may carry inherent risk of stress to the setting or stone.
By requesting such services, customers accept the risk of potential damage or changes to the integrity of the piece.
Stienhardt & Stones will take all reasonable precautions but does not assume liability for damages that may arise during these processes.
Normal wear and tear, including but not limited to prong loosening, rhodium plating fading, and minor scratches, is not considered a defect and is not covered under any policy.
Complimentary resizing is available only for eligible engagement rings that meet the limits outlined on our Resizing Policy page. Rings that fall outside of those limits, or are structurally unsuited for resizing, are not eligible for complimentary service.If a ring is within its return period but cannot be resized due to design, setting style, or structural limitations, that ring is not eligible for return.

SECTION 10 – CERTIFICATION & GRADING LABORATORIES

Diamonds may be certified by different independent laboratories (including IGI, GIA, or in-house certifications).
We do not guarantee grading consistency across laboratories, as certification reflects the grading lab’s independent opinion at the time of issuance.
Customers acknowledge that grading standards may vary slightly between institutions.
We cannot guarantee exact color, appearance, or sparkle as images may vary depending on screen resolution, lighting, or photography conditions.

SECTION 11 – SHIPPING & DELIVERY LIABILITY

All orders are shipped fully insured until marked as “delivered” by the courier.
High-value packages require signature upon delivery and may require government-issued photo ID verification by the courier.
Our liability ends once the package is signed for and the courier confirms ID verification at the shipping address provided.
Customers are responsible for securing packages upon delivery and for ensuring accurate shipping details are provided at checkout.
We strongly recommend customers obtain independent jewelry insurance after delivery, as Stienhardt & Stones is not responsible for loss, theft, or damage occurring once the package has been delivered and signed for.

SECTION 11A – MATERIALS & ALLERGIES

Our jewelry is crafted using fine metals and alloys that may contain elements such as nickel.
Stienhardt & Stones is not liable for allergic reactions, skin sensitivities, or medical issues arising from wear. Customers are responsible for confirming material suitability prior to purchase.

SECTION 12 – THIRD-PARTY TOOLS & LINKS

We may provide access to third-party tools “as is” without warranties. Use is at your own risk.
Third-party links may direct you to external websites. We are not responsible for their content, accuracy, or policies.

SECTION 13 – USER COMMENTS, FEEDBACK, AND REVIEWS

By submitting comments, reviews, or feedback, you grant us permission to use them in any medium.
You may not submit false, misleading, defamatory, or malicious statements about Stienhardt & Stones. Any attempt to harm our reputation through false claims may result in termination of services and legal action.
Knowingly false, misleading, or defamatory statements made publicly (including reviews and social media posts) may result in account termination and legal action for damages.
By submitting photos, testimonials, or sharing images with Stienhardt & Stones, customers grant us a royalty-free license to use such content in marketing, advertising, and promotional materials unless explicitly revoked in writing.

SECTION 14 – ERRORS & OMISSIONS

Occasionally, the Site may contain typographical errors, inaccuracies, or omissions. We reserve the right to correct these at any time without notice.

SECTION 15 – PROHIBITED USES

In addition to other prohibitions, you may not use the Site or its content to:

Commit fraud, harassment, or illegal activity.
Upload malware or destructive code.
Engage in scraping, phishing, spamming, or unauthorized data collection.
Interfere with the security features of the Service.

Violations may result in immediate termination and potential legal action.

SECTION 16 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

Products and Services are provided “as is” and “as available.”
We make no guarantees that the Service will be uninterrupted or error-free.
To the fullest extent permitted by law, Stienhardt & Stones expressly disclaims liability for:
- Emotional distress, anxiety, or psychological damages.
- Indirect, incidental, punitive, or consequential damages (including lost profits, lost savings, or lost opportunities).
- Claims related to missed deadlines, delayed delivery, or personal events.
- Claims based on subjective dissatisfaction or unmet expectations.
By purchasing from us, you assume the risk of potential delays and agree that your exclusive remedy is limited to repair, replacement, or refund as outlined in these Terms.
In jurisdictions where limitations cannot apply, liability shall be limited to the maximum extent permitted by law.

SECTION 17 – ARBITRATION & GOVERNING LAW

All disputes must be resolved through binding arbitration with the American Arbitration Association, in New York County, New York, USA.
Arbitration is limited to genuine customers with completed purchases. Browsing or visiting the Site does not create arbitration rights.
The initiating party shall cover legal fees if the other party prevails.
Arbitration is limited strictly to economic and contractual issues. Non-economic claims, including emotional distress, reputational harm, or punitive damages, are expressly excluded.
You waive any right to jury trial or participation in class actions.
All legal claims, disputes, or proceedings shall be brought exclusively in New York County, New York, USA, regardless of the customer’s location.

SECTION 18 – INDEMNIFICATION

You agree to indemnify and hold harmless Stienhardt & Stones, its officers, employees, and affiliates from any claims, damages, or losses arising out of your violation of these Terms.

SECTION 19 – FORCE MAJEURE

We are not liable for delays or failures caused by events beyond our reasonable control, including strikes, supply chain disruptions, tariffs, natural disasters, government restrictions, or courier delays.

SECTION 20 – TERMINATION

These Terms remain in effect unless terminated by us.
We may suspend or terminate your account if you breach these Terms.
Obligations incurred prior to termination survive.

SECTION 21 – SEVERABILITY

If any provision of these Terms is found unenforceable, the remainder shall remain in full effect.

SECTION 22 – ENTIRE AGREEMENT

These Terms, along with any policies posted on the Site, constitute the full agreement and supersede prior communications.

SECTION 23 – CHANGES TO TERMS

We may update these Terms at any time by posting revisions here. Continued use of the Site after changes constitutes acceptance.

SECTION 24 – PROMOTIONS & GIVEAWAYS

From time to time, Stienhardt & Stones may run promotional events, sales, or limited-time offers on select products or services. These promotions are valid only during the clearly stated promotional window.

7.2 No Retroactive Price Adjustments
Promotional pricing applies exclusively to new purchases placed during the active promotion period.
Orders placed before or after a promotion are not eligible for:
• price adjustments
• partial refunds
• retroactive discounts
• re-pricing under promotional terms

This policy ensures fairness and consistency for all clients participating in promotional events.

Unless explicitly stated otherwise, all custom and made-to-order pieces are excluded from promotional pricing.

SECTION 25 – CUSTOM & MADE-TO-ORDER PIECES

All CAD renderings, custom concepts, and designs remain the sole intellectual property of Stienhardt & Stones. Deposits for CAD work are non-refundable, as they cover design labor.
Custom or made-to-order pieces are final sale once the order is placed and cannot be canceled or refunded. The design details cannot be changed once a CAD rendering has been reviewed and approved by the customer. Any desired changes after CAD approval (including switching settings, stones, or materials) will require a brand-new order. The approved CAD supersedes all prior communications and serves as the final stamp of approval.
Ring sizing is based on customer input; resizing after production may incur additional fees and risks to the stone or setting.
Comparison purchasing (ordering multiple pieces with intent to return all but one) is not permitted.
All CADs, renderings, and designs remain the exclusive property of Stienhardt & Stones. Customers are prohibited from reproducing, sharing, or using designs with third parties without prior written consent.

SECTION 26 – RING SIZERS & MEASURING TOOLS

Customers may order a complimentary ring sizer from Stienhardt & Stones to assist in determining their ring size prior to placing an order.
Ring sizers are provided for convenience only and are used at the customer’s own risk.
Stienhardt & Stones is not liable for any personal injury, swelling, allergic reaction, or other medical issue that may result from the use or misuse of any ring sizer, sizing tape, or measuring device.
Customers are advised not to wear physical ring sizers for extended periods and to ensure proper circulation during use.