Return Policy

At Stienhardt & Stones, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, we offer a convenient return policy to make the process as easy as possible for you. Please carefully review the following return policy guidelines:

Return Initiation and Deadline

  1. To initiate a return, you must contact our Customer Service team within 15 days of the delivery date. Stienhardt & Stones allows  2 (TWO) returns per household per year to prevent abuse to our system. Customers ordering multiple items and choosing to return will only be allowed to return 2 of the items. 

Return Shipping Deadline:

2. The returned item must be shipped via UPS and must be dropped off and scanned by UPS no later than the 15th day after the delivery date.

Restocking Fee:

3. If the returned item is not dropped off and scanned by UPS by the end of the 15th day after the delivery date, a restocking fee of 50% of the original purchase price will be applied. 

Return Eligibility:

4. Items must be returned in their original, unused, and undamaged condition, including all original packaging, accessories, and documentation. Certificates not returned will have a $150.00 replacement fee.

Custom Rings/Settings:

5. Please note that items with custom settings, or personalized features are considered unique and tailored specifically to your preferences. Due to the personalized nature of these items, they are subject to a 50% restocking fee in the event of a return. Once the CAD drawing is approved the customer agrees to the design of the setting. Any changes to the design post casting and setting will be additional charges. 

Return Shipping Costs:

6. Customers will receive a prepaid return label for their returns.

Refund Process:

7. Once we receive and inspect the returned item, we will process your refund within 5 business days. Refunds will be issued to the original payment method used for the purchase.


8. The following items are not eligible for return:

  • Custom Jewelry orders 
  • Custom Cut Diamonds
  • Items marked as "final sale" or "non-returnable."

Damaged or Defective Items:

9. If you receive a damaged or defective item, please contact our Customer Service team within 15 days of the delivery date for assistance.

International Returns:

10. We do accept returns on intentional orders however the shipped will de deducted from the refund (~55 USD). We also will not refund any duties paid that were paid upon delivery, and will not refund and duties for shipping the stone back to the USA.

Stienhardt & Stones reserves the right to update or modify this return policy at any time without prior notice. It is the responsibility of the customer to review this policy before making a purchase. If you have any questions or require further assistance, please do not hesitate to reach out to our Customer Service team.

Thank you for choosing Stienhardt & Stones. We appreciate your business and strive to provide you with the best possible shopping experience.

Our Rich History

With expertise spanning generations, we excel in crafting natural and lab-grown diamonds to absolute perfection. Our legacy marries traditional craftsmanship with cutting-edge technology, ensuring that every diamond we create is a masterpiece of enduring beauty.

Why We are Different

One of the standout features of Stienhardt & Stones is that we are not just a jewelry retailer; we are the manufacturer of our lab-grown diamonds. This unique position allows us to eliminate unnecessary intermediaries and associated markups, bringing you exquisite lab-grown diamonds at remarkably competitive prices. By sourcing directly from us, you enjoy significant cost savings and assurance that your diamond is crafted with the utmost care and expertise

Better Diamonds with even better Pricing

At Stienhardt & Stones, we invite you to explore a world where ethical elegance meets exceptional value. Our DEF color and VVS/VS quality lab-grown diamonds, certified by GIA, are a testament to our commitment to providing you with the finest gems that the earth and science offer. Whether you're looking for an engagement ring that symbolizes your love or a piece of jewelry that marks a special occasion, our diamonds are ready to tell your story brilliantly.


We take great care in ensuring that every one of our lab-grown diamonds is cut and polished to perfection. Our skilled craftsmen, cut and polish the diamonds in-house at our facilities, using the latest technology and techniques.


All of our diamonds are certified by leading gemological institutions, including the Gemological Institute of America (GIA), the International Gemological Institute (IGI), and the Jewelers Board of Trade (JBT).

Direct to Consumer

We revolutionize the diamond industry by eliminating intermediaries. By bypassing traditional channels, we ensure that every extraordinary gem we offer shines directly in the hands of the discerning consumer. with no extra upcharges.