Return Policy
At Stienhardt & Stones, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, we offer a convenient return policy to make the process as easy as possible for you. Please carefully review the following return policy guidelines:
Return Initiation and Deadline
- To initiate a return, you must contact our Customer Service team within 15 days of the delivery date. Stienhardt & Stones allows 2 (TWO) returns per household per year to prevent abuse to our system. Customers ordering multiple items and choosing to return will only be allowed to return 2 of the items.
Return Shipping Deadline:
2. The returned item must be shipped via UPS and must be dropped off and scanned by UPS no later than the 15th day after the delivery date.
Restocking Fee:
3. If the returned item is not dropped off and scanned by UPS by the end of the 15th day after the delivery date, a restocking fee of 50% of the original purchase price will be applied.
Return Eligibility:
4. Items must be returned in their original, unused, and undamaged condition, including all original packaging, accessories, and documentation. Certificates not returned will have a $150.00 replacement fee.
Custom Rings/Settings:
5. Please note that items with custom settings, or personalized features are considered unique and tailored specifically to your preferences. Due to the personalized nature of these items, they are subject to a 50% restocking fee in the event of a return. Once the CAD drawing is approved the customer agrees to the design of the setting. Any changes to the design post casting and setting will be additional charges.
Return Shipping Costs:
6. Customers will receive a prepaid return label for their returns.
Refund Process:
7. Once we receive and inspect the returned item, we will process your refund within 5 business days. Refunds will be issued to the original payment method used for the purchase.
Exclusions:
8. The following items are not eligible for return:
- Custom Jewelry orders
- Custom Cut Diamonds
- Items marked as "final sale" or "non-returnable."
Damaged or Defective Items:
9. If you receive a damaged or defective item, please contact our Customer Service team within 15 days of the delivery date for assistance.
International Returns:
10. We do accept returns on intentional orders however the shipped will de deducted from the refund (~55 USD). We also will not refund any duties paid that were paid upon delivery, and will not refund and duties for shipping the stone back to the USA.
Stienhardt & Stones reserves the right to update or modify this return policy at any time without prior notice. It is the responsibility of the customer to review this policy before making a purchase. If you have any questions or require further assistance, please do not hesitate to reach out to our Customer Service team.
Thank you for choosing Stienhardt & Stones. We appreciate your business and strive to provide you with the best possible shopping experience.
